FAQ's

1. How can I contact you?

You can contact us by sending an email to slumberluxeau@gmail.com. We strive to respond to all inquiries within 24 hours.

2. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please refer to our refund policy for more details.

3. How long does shipping take?

Shipping times may vary depending on your location and the product you ordered. Generally, it takes between 7-20 business days for your order to arrive. Please note that due to the current global situation, there may be some delays beyond our control.

4. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping.

5. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

6. Are your products safe to use?

Yes, all our products undergo rigorous testing to ensure they meet safety standards. We prioritize the well-being and satisfaction of our customers.

7. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity, please contact us at slumberluxeau@gmail.com for more information.

8. Can I cancel or change my order?

Once an order has been placed, it cannot be canceled or changed. We strive to process orders quickly to ensure prompt delivery to our customers.

9. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

10. Are your products suitable for all ages?

While many of our products are suitable for all ages, some may have age restrictions or recommendations. Please refer to the product descriptions for any specific age guidelines or contact us for more information.